Frequently Asked Questions

Below are answers to some of the most common questions and issues encountered using the Plus site. If your issue is not addressed by these FAQs please leave a message in the technical help forum channel or contact us.

If you have forgotten your password to login to ⁣Plus you can easily retrieve it by clicking on the “lost your password” link on the login page.

Please note that you need a separate login for Physiopedia and ⁣Plus, they are not the same!

Each time you click on a link to view a resource on the Plus site, an entry will be made in your Plus activity log and you will be awarded with the related Plus points and course progress. You may wish to add some notes to this individual activity in order to document anything you learnt for future reference. You can do this in two different places:

  • Your ⁣Plus dashboard in the My activity log block.
  • Your My activity log page displays your ⁣Plus activity log in a dynamic table that can be searched, reordered and filtered.

In each case click on the activity item to reveal a popup where you can enter and save your notes. These notes can be exported in

Usually this is because one or more required activities for the course has not been logged as completed in your Plus activity log. The best way to identify which activities are incomplete is to click the My progress bar at the top of the related course page. This displays a list of the course required activities and details the completion status of each. Click on any item in this list to scroll to it in the course page. Where a progress icon is displayed by this item, clicking on the icon will take you to your My activity log page and show the related entry so you can easily update the related engagement by clicking on the activity update button.

Course completion certificates can be downloaded via a button that appears at the top of the related course page and in the dynamic table displayed on My certificates page.

Usually any issue with access to a course certificate is because the related course progress is less than 100% which means that not all required course activities have been completed. This means that some required course activities are missing from your activity log or the related activity engagement is not set as fully completed. Click the My progress bar at the top of the course page to find out which required activities have yet to be completed. Click on the activities in the drop down progress list to scroll to the related place in the course.

Occasionally the certificate download button is displayed, however on clicking this button there is a problem accessing the certificate. This is usually a browser / device incompatibility and the best solution is to try a different device and / or browser. We recommend a laptop and Google Chrome to avoid compatibility issues.

If the Plus discussion forum displays an error message or fails to load, this issue is likely to be due to one of these causes:

  • A timestamp error indicates that the forum page has expired. You should update your access to the forum by refreshing the forum page in your browser (Tip – Shift + Refresh forces a browser “hard refresh” which should fix this issue).
  • Device / browser incompatibility – to check for this issue try a laptop and Google Chrome
  • Forum access is blocked by a workplace firewall. In this case try connecting to the Internet via a mobile network or using a home WiFi network where this firewall won’t be applied.

For other assistance and tips for using the forum see the Forum help page.

In most cases you will be wanting to contribute to the Plus discussion forum as part of a course. In this case follow the related link in the course to be taken directly to the relevant forum topic where there will be a Reply text entry field displayed at the bottom where you can write and submit your contribution. With some older some devices and browsers this Reply field will not appear. In this case we recommend using a laptop and Google Chrome to avoid these compatibility issues.

For other assistance and tips for using the forum see the Forum help page.

If you participate in a forum topic you will be automatically set to watch that topic for new replies. This means you will be sent an email each time a reply is added to that topic. To stop receiving these emails you need to unwatch the topic by clicking the Eye icon just above the topic title ensuring this icon is grey (not pink). You can opt out of all the forum topics you are watching quickly and simply by clicking your name on the right in the forum header to reveal your forum profile details and clicking unwatch all or check the Disable all email notifications option.

For other assistance and tips for using the forum see the Forum help page.

See the related Certificate help page for issues related to course certificates.