Plus Privacy Policy

Physiopedia International SL (“we”, “us”, “our” or “PPI”) is committed to protecting and respecting your privacy.  This Privacy Policy and the Terms and Conditions ( (and any other documents referred to in them) set out the basis on which any personal information we collect, or that you provide to us, will be processed by us.  Please read the following carefully.

By using the website at (the “Site”) and/or sharing personal information with PPI and its community of users, you are accepting and consenting to the practices described in this Privacy Policy.

For the purposes of the General Data Protection Regulation (Regulation (EU) 2016/679) (the “GDPR”) the data controller is Physiopedia International SL (company number 933846H), trading as Physiopedia Plus, which has its registered address at CTRA. Del Prats Sobrians 003 14, Edifici Prats Sobrians Blac A Escala A, Arinasal, AD400 La Massana, Andorra.

For definitions of terms used in this Privacy Policy and the FAQs, see Section 20. Any terms not defined in this Privacy Policy have the meaning given to them in the Terms and Conditions.

1. What This Privacy Policy Covers

This Privacy Policy pertains to your use of the Site and the Plus Services and covers how PPI treats personal information that it collects and receives from its users.

This Privacy Policy is incorporated into and is subject to the Terms and Conditions (  Your use of the Site, the Plus Digital Content, the Plus Services and any information you provide on the Site is subject to the terms of this Privacy Policy and the Terms and Conditions.

2. What this Privacy Policy doesn’t cover

Third party websites

2.1 This Privacy Policy applies only to the Site, the Plus Services and any other websites and services that are owned and operated by PPI from time to time.  PPI does not exercise control over third party websites, plug-ins and applications linked to or from within the Site.  These third party sites may place their own cookies or other files on your computer or other device, collect data or solicit information from you.  You are encouraged to read their privacy policies before you enter into an exchange with them.


2.2 PPI uses technology to send, directly to your browser, the advertisements and links that appear on the Site.  PPI automatically receives your IP address when this happens.  PPI may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of the advertisements and to personalize the advertising content (including pop-up adverts) to a certain audience.

2.3 See section 2 of the Cookie Policy.

3. The information PPI collects and how it is used


3.1 The information PPI collects is set out in this section 3.1.  Failure to provide such information may mean that you are unable to receive the Plus Services or register as a Member.

3.2 You do not need to register for a Plus Services account in order to visit the Site, however, you must subscribe to use the Plus Services.  For these no-registration-required services PPI collects the following information:

  • 3.2.1 General: You may give us personal information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise.  This includes information you provide when you apply for a an account, subscribe to the Plus Services, register for an online course or event, or other social media functions on our Site, enter a competition, promotion or survey, and when you report a problem with our site.  The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and professional information.
  • 3.2.2 Cookies: The Site uses cookies to distinguish you from other users of the Site.  This helps PPI to provide you with a good experience when you browse the Site and also allows us to improve the Site.  For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy https:/
  • 3.2.3 E-mail Messages: Note that if you send an e-mail to PPI we may retain those communications and your e-mail address in order to reply to your enquiries, fulfil your requests and to improve our services.

3.3 To the extent that you submit to us any personal information belonging to third parties, you warrant that you have the consent of that third party to submit such data to us, including for such uses described in this Privacy Policy.

Additional information collected from Members

3.4 In order to use the Site content you must subscribe as a “Member” (see the Terms and Conditions (  PPI collects the personal information described above at Section 3.1 from Members, and in addition, PPI collects the following types of personal information from Members:

  • 3.4.1 Information you provide: When you register to become a Member, PPI asks you for certain personal information.  Examples of such information include your full name, e-mail address, professional credentials and credit card or other financial details.  We use the personal information that you provide to respond to your questions, provide you the specific services you select, send you emails about Site maintenance and updates, and inform you of significant changes to this Privacy Policy.
  • 3.4.2 Profile Information: Members must disclose in their profiles their professional licence or registration details and the organisation that governs this license or registration.  This enables PPI to provide you with written detail of appropriately earned credits for your completed learning activities related to your professional governing jurisdiction.
  • 3.4.3 Your IP Address: In addition to your profile, you may also be identified in the PPI system by your IP address, the numerical address of the location from which you are connecting to the Site.  That IP address may be traceable specifically to your computer, or it may only be traceable to the Internet Service Provider (ISP) you use to access the Internet, depending on what type of connection you have.  In either case, PPI will have the ability to link your IP address to your contributions on the Site, which helps to prevent abuse and fraud.
  • 3.4.4 Contributions: When Members submit content to the Site (such as in the discussion forum), that information becomes publicly available to other Members throughout the world via the Site, and each such “post” will be attached to the Member’s profile.  Deleting or cancelling your account may not permanently delete that content.  This does not affect any of your rights under applicable law.
  • 3.4.5 Learning Log: When Members log learning activities that information will be attached to the Member’s profile.  We will store this information for as long as the account is active to ensure that it is always available for your professional development records.
  • 3.4.6 Email: Other Members may send messages to you through the Site, however your email address will not be revealed to them unless you respond, or possibly if their email to you is “bounced” back to them.  PPI may use Members’ email address to communicate with them periodically.
  • 3.4.7 Invitation emails: You may choose to opt-in to the PPI invitation emails when you register as a Member.  You can choose to opt-out of PPI invitation emails by clicking the unsubscribe link at the bottom of the invitation email.
  • 3.4.8 Links: We may present links in a format that lets us keep track of when these links are clicked.  We uses this information to improve the quality of the Plus Services, to estimate traffic we send to third party sites and to customise content and advertising.
  • 3.4.9 Your contacts: In order to invite others to connect with you directly on the Site, you may enter their names and email addresses.  This information will be used by us to send your invitation including a message that you write.  The names and email addresses of people that you invite will be used only to send your invitation and reminders.  You may also choose to manually enter or upload data about your contacts on the Site.  All information entered as private will only be viewable by you and will not be searchable by others in the Site network without your permission.  All information that you enter or upload about your contacts will be covered by the same terms of this privacy policy as cover your own personal information.  If you enter the names and email addresses of any such third parties, you warrant that you have the consent of such third party to enter such personal information and thereby submit this to the Site.

4. The basis on which we process your information 

4.1 We will only process the data we collect about you if there is a reason for doing so, and if that reason is permitted under data protection law. We will have a lawful basis for processing your information if: it is necessary to perform or enter into our contract with you (as a member of PPI); we have a legitimate interest for processing your data; you have provided your consent; or we are under a legal obligation to do so.

4.2 Where we use your information for our legitimate interests, we make sure that we take into account any potential impact that such use may have on you. Our legitimate interests don’t automatically override yours and we won’t use your information if we believe your interests should override ours unless we have other grounds to do so (such as your consent or a legal obligation). If you have any concerns about our processing please refer to details of “Your Rights” in section 12 below.

5. Physiopedia

Please refer to our Physiopedia terms and conditions ( which set out how we use the personal information you provide to us for the purpose of receiving the Physiopedia services.

6. When we may share your information 

We may share your personal and non-personal information with certain third parties in the circumstances set out below. We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

Sharing of information between Physiopedia companies

6.1 If you subscribe to our Plus Services, information (both personal and non-personal information) is shared between Physiopedia companies and us in order for Physiopedia companies and us to provide or improve services.

Sharing of information with professional organisations

6.2 We may share personal information with professional organisations that have provided you with access to the Plus Services (such as professional member associations, educational institutions and service providers such as clinics and hospitals) in order to demonstrate your engagement with the Plus Services.  

Sharing of information with accrediting organisations

6.3 We may share personal information with accrediting organisations to validate the award of continuing professional development points or continued education units.  

Operations and Maintenance Contractors

6.4 We may share personal and non-personal information with Kinsta which provides processing and storage resources for operating the Site.  Kinsta has staff based outside the UK, For information about Kinsta security click here (  You can also review the Kinsta privacy policy here (

6.5 If you subscribe to our PRO level of the Plus Services, information (both personal and non-personal information) may be shared between PPI and RehabMyPatient in order for PPI and RehabMyPatient to provide or improve services. You can review the RehabMyPatient privacy policy here (

Advertising and Promotions

6.6 We may share non-personal information (such as anonymous website use data) with third-parties to assist them in understanding the Site, including usage of the Site and the services PPI provides and the success of advertisements and promotions.

Plus Email Newsletter

6.7 We use a third party provider, Sendy, to deliver our Plus email newsletter.  We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our content.  For more information, please see Sendy’s privacy notice here (

Legal Requirements

6.8 We may have to share personal and non-personal information in order to comply with the Terms and Conditions ( and other agreements or to protect the rights, property, or safety of PPI and its users or others.

Breach of the Terms and Conditions

6.9 We also reserve our right to disclose information that we believe is appropriate or necessary to enforce the Terms and Conditions, take precautions against liability, to investigate and defend ourselves against any third party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Site, and to exercise or protect the rights, property, or personal safety of Site users or others.


6.10 In the event that PPI is acquired by or merged with a third party entity, PPI reserves the right to transfer or assign the information PPI has collected from you as part of such merger, acquisition, sale, or other change of control.  If PPI is involved in a change of control we will provide notice before personal information becomes subject to a different privacy policy.

6.11 In the unlikely event of PPI’s bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, we may not be able to control how your personal information is treated, transferred, or used.

6.12 Except as described in this Privacy Policy, we will not share your personal information with third parties unless you have elected to “opt-in” to such sharing of your information.

6.13 Please contact us for any additional questions about the management or use of personal information.

7. Your choices

7.1 When you register as a Member, we ask you to provide us with certain personal information.  If we want to use your personal information for purposes other than those described in this Privacy Policy, we will provide you with an effective way to opt-in to such use.

7.2 We will not collect or use personal information for reasons other than those described in this Privacy Policy, unless we obtain your prior consent. You can decline to submit personal information to us, in which case you will not be able to participate as a Member.

8. Where we store your personal information

8.1 The data that we collect from you may be transferred to, and stored at, a destination outside the UK.  It may also be processed by staff operating outside the UK who work for us or for one of our suppliers, including Kinsta. Whenever we transfer your personal data out of the UK, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

  • 8.1.1 We will only transfer your personal data to countries that have been deemed to provide an adequate level of protection for personal data.
  • 8.1.2 Where we use certain service providers, we may use specific contracts approved for use in the UK which give personal data the same protection it has in the UK.

8.2 All information you provide to us is stored on our secure servers.  Any payment transactions will be encrypted using SSL technology.  Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

9. Information security

9.1 Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your data transmitted to our Site and any transmission is at your own risk.  Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9.2 We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

10. How long we store your personal information

We will store your personal information:

10.1 in respect of Members:

for as long as the Member’s profile remains active, unless you ask us to remove it; and

10.2 in respect of personal information collected for any other purposes:

only for such period as it is required to provide the services to you.

11. Updating personal information

You may update your personal information or prevent or restrict processing of your personal information by visiting your profile page or contacting us at the email address at [email protected].

12. Your Rights

Under data protection law, you have a number of rights concerning the data we hold about you. If you wish to exercise any of these rights, please contact our general support team using the contact details set out above. For additional information on your rights please contact your data protection authority and see below.

The right to be informed. You have the right to be provided with clear, transparent and easily understandable information about how we use your information and your rights. This is why we’re providing you with the information in this policy.

The right of access. You have the right to request certain information about, access to and copies of your personal information (if we’re processing it). Please note that you are entitled to request one detailed summary of that personal information at no cost, but for any further costs we reserve the right to charge a reasonable fee based on administration costs. 

The right to rectification. You are entitled to have your information corrected if it is inaccurate or incomplete. 

The right to erasure. This is also known as ‘the right to be forgotten’ and, in simple terms, enables you to request the deletion or removal of certain of the information that we hold about you. However, please note that this will not apply if we are required to retain the information for compliance with a legal obligation. 

The right to restrict processing. You have rights to request that we stop using your personal information or limit the way in which we use it. When processing is restricted, we can still store your information, but will not use it further.

The right to data portability. You have the right to request that we return your personal information in an accessible and transferrable format, or that we send it directly to another company, where technically feasible;

The right to withdraw consent. If you have given your consent to anything we do with your information (i.e. where we rely on consent as a legal basis for processing your information), you have the right to withdraw that consent at any time.

The right to object to processing. You have the right to object to certain types of processing where we use it for our legitimate interests or for marketing purposes.

12.1 You can exercise your rights free of charge, but we reserve the right to charge a reasonable fee for such requests which are repetitive, manifestly unfounded or excessive, in accordance with applicable law.

12.2 Under certain circumstances, you can request transfer of your personal information directly to a third party where this is technically feasible. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

12.3 We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

13. Deleting your personal information

The account cancellation facility allows you to request that all personal information relating to you be deleted from the Site and our database.  We will honour your request provided the personal information is not required for compliance with a legal obligation under  English law or for the establishment, exercise or defence of a legal claim.

14. Complaints, problems and correcting and removing personal information

14.1 If you have a complaint or problem or would like any personal information relating to you corrected or deleted, please e-mail us at [email protected].  We will forward your complaint, problem or request to the appropriate internal PPI department for a response or resolution.

14.2 Personal information will be corrected or deleted, as applicable as soon as possible following receipt of the request.  We try to answer every e-mail within 2 business days, but may not always able to do so.

14.3 If you do not receive adequate resolution of a privacy related problem, you may lodge a complaint with your national Data Protection Authority.

15. Limitations on removing or changing information

Upon your request, we will delete your personal information from our active databases and where feasible from our back-up media.  You should be aware that it may not be technologically possible to remove each and every record of the information you have provided to us from our servers, and this action will prevent the Member from downloading activity data following the deletion of their data.  

16. Notification of data breaches

In the event of a data breach we will endeavour to alert all affected Members within 72 hours after we become aware of the full details of the data breach.

17. Our Commitment to Children’s Privacy

Protecting the privacy of young children is especially important.  No part of the Site is intended for persons under 16.  If you are under 16 years of age, then please do not use or access the Site at any time or in any manner.  We do not knowingly collect personal information on the Site from persons under 18 years of age.

18. International Users

The Site is hosted in the United Kingdom and is intended for and directed to users in the United Kingdom.  If you are accessing the Site from the United States, Asia, or any other region with laws or regulations governing personal information collection, use, and disclosure that differ from the laws of England and Wales, please be advised that through your continued use of the Site, which is governed by English law, this Privacy Policy and Terms and Conditions, you are transferring your personal information to the United Kingdom and you consent to that transfer.

19. Changes to this Policy

This Privacy Policy may change from time to time.  We will post those changes on this page and, if the changes are significant, we will provide a prominent notice.  Please revisit this page frequently to stay aware of any material changes.

Your continued use of the Site constitutes your agreement to this Privacy Policy and any future revisions.  Please exit the Site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

20. Contact

For more information about our privacy practices, or if you have any questions about this Privacy Policy, please e-mail [email protected].

21. PPI Privacy Policy Definitions and FAQ

What is personal information?

21.1 We define “personal information” as information that enables us to identify you directly or indirectly.

What is non-personal information?

21.2 We define “non-personal information” as information which does not identify individuals, whether on its own or in conjunction with other information collected by us.  This includes information that is collected from many people, anonymised and aggregated into groups so that individual users cannot be identified.

What is collected information?

21.3 We define “collected information” as both the personal and non-personal information that we collect from users.

What is opt-in?

21.4 “Opt-in” means you are actively indicating your preference to participate in a program, email, feature, tool, or enhancement on a web site.  Typically, if you “Opt-in” you must provide certain information, usually personal nformation, to the website or otherwise actively indicate your choice or preference to participate in the website program.

What is opt-out?

21.5 “Opt-out” means that if you do not take some action you are indicating your preference to participate in a program, email, feature, tool or enhancement on a website.  Typically, if you “opt-out” you must uncheck a box next to a stated preference or otherwise take some indicate action to indicate your preference not to participate in a program.

What is a Plus Account?

21.6 In order for you to use the Plus Services, we needs to be able to authenticate you and protect your preferences and personal information from unauthorised access.  To do that, we ask that you sign up for a unique account, typically secured by your unique email address, a password and your name. No account information is shared with anyone other than us except as specified in the Privacy Policy or with your consent.

Last updated: September 2024