Physioplus (“we”, “us”, “our” or “Physioplus”) is committed to protecting and respecting your privacy.
This policy, together with our Terms of Service (and any other documents referred to in them), sets out the basis on which any personal information we collect, or that you provide to us, will be processed by us. Please read the following carefully.
By using members.physio-pedia.com (the “Site”) and/or sharing personal information with Physioplus and its community of users, you are accepting and consenting to the practices described in this policy.
For the purposes of the EU General Data Protection Regulation 2016 (the “GDPR”) the data controller is Physiopedia Plus Ltd, trading as Physioplus Ltd (company number 07878211), with a registered address at 10 Queen Street Place, London, England, EC4R 1BE.
2.1 Third party websites
3. The Information Physioplus Collects and How It Is Used
The information Physioplus collects is set out in this section 3.1. Failure to provide such information may mean that you are unable to receive the Physioplus Services or register as a Member.
You do not need to register for a Physioplus account in order to visit the Site, however, you must subscribe to use the Physioplus Service. For these no-registration-required services Physioplus collects the following information:
General: You may give us personal information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you apply for a Physioplus account, subscribe to Physioplus, register for an online course or event, or other social media functions on our Site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and professional information.
E-mail Messages: Note that if you send an e-mail to Physioplus we may retain those communications and your e-mail address in order to reply to your enquiries, fulfil your requests and to improve our services.
3.2 Additional information collected from Members
In order to use the Site content you must subscribe as a Physioplus “Member” (see the Terms of Service). Physioplus collects the personal information described above at Section 3.1 from Members, and in addition, Physioplus collects the following types of personal information from Members for the following purposes:
Profile Information: Members must disclose in their profiles their professional licence or registration details and the organisation that governs this license or registration. This enables Physioplus to provide you with written detail of appropriately earned credits for your completed learning activities related to your professional governing jurisdiction.
Your IP Address: In addition to your profile, you may also be identified in the Physioplus system by your IP address, the numerical address of the location from which you are connecting to the Site. That IP address may be traceable specifically to your computer, or it may only be traceable to the Internet Service Provider (ISP) you use to access the Internet, depending on what type of connection you have. In either case, Physioplus will have the ability to link your IP address to your contributions on the Site, which helps to prevent abuse and fraud.
Contributions: When Members submit content to the Site (such as in the discussion forum), that information becomes publicly available to other Members throughout the world via the Site, and each such “post” will be attached to the Member’s profile. Deleting or cancelling your account from Physioplus may not permanently delete that content. This does not affect any of your rights under applicable law.
Learning Log: When Members log learning activities that information will be attached to the Member’s profile. We will store this information for as long as the account is active to ensure that it is always available for your professional development records.
Email: Other Members may send messages to you through the Physioplus service, however your email address will not be revealed to them unless you respond, or possibly if their email to you is “bounced” back to them. Physioplus may use Members’ email address to communicate with them periodically.
Invitation emails: You may choose to opt-in to the Physioplus invitation emails when you register as a Member. You can choose to opt-out of Physioplus invitation emails by clicking the unsubscribe link at the bottom of the invitation email.
Links: Physioplus may present links in a format that lets Physioplus keep track of when these links are clicked. Physioplus uses this information to improve the quality of Physioplus services, to estimate traffic Physioplus sends to third party sites, and to customise content and advertising.
Please refer to our Physiopedia terms and conditions which set out how we use the personal information you provide to us for the purpose of receiving the Physiopedia services.
5. When Physioplus May Share Your Information
Sharing of information between Physioplus companies
If you subscribe to our Physioplus Services, information (both personal and non-personal information) is shared between Physiopedia and Physioplus Ltd in order for Physiopedia and Physioplus to provide or improve services.
Sharing of information with professional organisations
Sharing of information with accrediting organisations
Operations and Maintenance Contractors
If you subscribe to our PRO level of Physioplus Services, information (both personal and non-personal information) may be shared between Physioplus Ltd and RehabMyPatient in order for Physioplus and RehabMyPatient to provide or improve services.
Advertising and Promotions
Physioplus may share non-personal information (such as anonymous website use data) with third-parties to assist them in understanding the Site, including usage of the Site and the services Physioplus provides and the success of advertisements and promotions.
Physioplus Email Newsletter
We use a third party provider, Sendy, to deliver our Physioplus email newsletter. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our content. For more information, please see Sendy’s privacy notice here.
Breach of Physioplus Terms
Physioplus also reserves the right to disclose collected Information that Physioplus believes is appropriate or necessary to enforce Physioplus’s Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Site, and to exercise or protect the rights, property, or personal safety of Physioplus users or others.
In the unlikely event of Physioplus’s bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, Physioplus may not be able to control how your personal information is treated, transferred, or used.
Please contact Physioplus for any additional questions about the management or use of personal information.
6. Your Choices
When you register as a Member, Physioplus asks you to provide us with certain personal information. If Physioplus wants to use your personal information for purposes other than those described in this Policy, Physioplus will provide you with an effective way to opt-in to such use.
You can decline to submit personal information to Physioplus, in which case you will not be able to participate as a Member.
7. Where we store your personal information
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential, We ask you not to share a password with anyone.
8. Information security
Unfortunately, the transmission of information via the internet is not completely secure.
Although Physioplus does its best to protect your personal information, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
9. How long we store your personal information
We will store your personal information:
9.1 in respect of Members:
for as long as the Member’s profile remains active, unless you ask us to remove it; and
9.2 in respect of personal information collected for any other purposes:
only for such period as it is required to provide the services to you.
10. Updating personal information
You may update your personal information or prevent or restrict processing of your personal information by visiting your profile page or contacting us at [email protected].
11. Access to information
Data protection Legislation gives you the right to access information held about you, and related information including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making. Your right of access can be exercised in accordance with such legislation. You can exercise your rights free of charge, but we reserve the right to charge a reasonable fee for such requests which are repetitive, manifestly unfounded or excessive, in accordance with applicable law.
Under certain circumstances, you can request transfer of your personal information directly to a third party where this is technically feasible.
12. Deleting your personal information
The account cancellation facility allows you to request that all personal information relating to you be deleted from the Site and our database. We will honour your request provided the personal information is not required for compliance with a legal obligation under European or member state law or for the establishment, exercise or defence of a legal claim.
13. Complaints, problems and correcting and removing personal information
If you have a complaint or problem or would like any personal information relating to you corrected or deleted, please e-mail us at [email protected]. We will forward your complaint, problem or request to the appropriate internal Physioplus department for a response or resolution. Personal information will be corrected or deleted, as applicable as soon as possible following receipt of the request. We try to answer every e-mail within 2 business days, but may not always able to do so.
If you do not receive adequate resolution of a privacy related problem, you may write to Physioplus’s Privacy Office at:
Physioplus, 10 Queen Street Place, London, EC4R 1BE, United Kingdom.
We will notify you within 30 days of receipt of your letter to confirm your personal identifiers have been corrected or removed.
You may also lodge a complaint with the UK Information Commissioner’s Office.
14. Limitations on removing or changing information
Upon your request, we will delete your personal information from our active databases and where feasible from our back-up media. You should be aware that it may not be technologically possible to remove each and every record of the information you have provided to Physioplus from our servers, and this action will prevent the Member from downloading activity data following the deletion of their data. We may also retain personal information that is required for compliance with a legal obligation under European or member state law or for the establishment, exercise or defence of a legal claim. We will inform you if personal information is retained for this purpose.
15. Notification of data breaches
In the event of a data breach we will endeavour to alert all affected Members within 72 hours after we become aware of the full details of the data breach.
16. Our Commitment to Children’s Privacy
Protecting the privacy of young children is especially important. No part of the Physioplus Site is directed to persons under 16. If you are under 16 years of age, then please do not use or access the Site at any time or in any manner. Physioplus does not knowingly collect personal information on the Site from persons under 18 years of age.
17. International Users
18. Changes to this Policy
Physioplus, 10 Queen Street Place, London, EC4R 1BE, United Kingdom.
20.1. What is personal information?
Physioplus defines “personal information” as information that enables us to identify you directly or indirectly
20.2. What is non-personal information?
Physioplus defines “non-personal information” as information which does not identify individuals, whether on its own or in conjunction with other information collected by Physioplus. This includes information that is collected from many people, anonymised and aggregated into groups so that individual users cannot be identified.
20.3. What is collected information?
Physioplus defines “collected information” as both the personal and non-personal information that Physioplus collect from users.
20.4. What is opt-in?
“Opt-in” as means you are actively indicating your preference to participate in a program, email, feature, tool, or enhancement on a web site. Typically, if you “Opt-in” you must provide certain information, usually Personal Information, to the website or otherwise actively indicate your choice or preference to participate in the website program.
20.5. What is opt-out?
“Opt-out” means that if you do not take some action you are indicating your preference to participate in a program, email, feature, tool or enhancement on a website. Typically, if you “opt-out” you must uncheck a box next to a stated preference or otherwise take some indicate action to indicate your preference not to participate in a program.
20.6 What is a Physioplus Account?