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Physioplus Privacy Policy

Physioplus (“we”, “us”, “our” or “Physioplus”) is committed to protecting and respecting your privacy.

This policy, together with our Terms of Service (and any other documents referred to in them), sets out the basis on which any personal information we collect, or that you provide to us, will be processed by us. Please read the following carefully.

By using (the “Site”) and/or sharing personal information with Physioplus and its community of users, you are accepting and consenting to the practices described in this policy.

For the purposes of the EU General Data Protection Regulation 2016 (the “GDPR”) the data controller is Physiopedia Plus Ltd, trading as Physioplus Ltd (company number 07878211), with a registered address at 10 Queen Street Place, London, England, EC4R 1BE.

For definitions of terms used in this Privacy Policy and FAQs, see Section 1.19.

1. What This Privacy Policy Covers

This privacy policy pertains to the use of the Site, and (i) the information and materials made available on the Site (the “Physioplus Content”); and (ii) the related Physioplus services, (collectively, the “Physioplus Service”), and covers how Physioplus treats personal information that it collects and receives from its users.

This Privacy Policy is incorporated into and is subject to the Physioplus Terms of Service. Your use of the Site, the Physioplus Content, the Physioplus Service and any information you provide on the Site is subject to the terms of this Privacy Policy and the Physioplus Terms of Service.

2. What this Privacy Policy doesn’t cover

2.1 Third party websites

This Privacy Policy applies only to the Physioplus Services and any other websites and services that are owned and operated by Physioplus from time to time. Physioplus does not exercise control over third party websites linked to or from within the Site. These third party sites may place their own cookies or other files on your computer or other device, collect data or solicit information from you. You are encouraged to read their privacy policies before you enter into an exchange with them.

2.2 Advertisements

Physioplus uses technology to send, directly to your browser, the advertisements and links that appear on the Site. Physioplus automatically receives your IP address when this happens. Physioplus may also use other technologies (such as cookies, JavaScript, or web beacons) to measure the effectiveness of the advertisements and to personalize the advertising content (including pop-up adverts) to a certain audience.

See section 2.1 of the Cookie Policy.

3. The Information Physioplus Collects and How It Is Used

3.1 General

The information Physioplus collects is set out in this section 3.1. Failure to provide such information may mean that you are unable to receive the Physioplus Services or register as a Member.

You do not need to register for a Physioplus account in order to visit the Site, however, you must subscribe to use the Physioplus Service. For these no-registration-required services Physioplus collects the following information:

General: You may give us personal information about you by filling in forms on our Site or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you apply for a Physioplus account, subscribe to Physioplus, register for an online course or event, or other social media functions on our Site, enter a competition, promotion or survey, and when you report a problem with our site. The information you give us may include your name, address, e-mail address and phone number, financial and credit card information, personal description and professional information.

Cookies: The Site uses cookies to distinguish you from other users of the Site. This helps Physioplus to provide you with a good experience when you browse the Site and also allows us to improve the Site. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

E-mail Messages: Note that if you send an e-mail to Physioplus we may retain those communications and your e-mail address in order to reply to your enquiries, fulfil your requests and to improve our services.

To the extent that you submit to us any personal information belonging to third parties, you warrant that you have the consent of that third party to submit such data to us, including for such uses described in this Privacy Policy.

3.2 Additional information collected from Members

In order to use the Site content you must subscribe as a Physioplus “Member” (see the Terms of Service). Physioplus collects the personal information described above at Section 3.1 from Members, and in addition, Physioplus collects the following types of personal information from Members for the following purposes:

Information you provide: When you register to become a Member, Physioplus asks you for certain personal information. Examples of such information include your full name, e-mail address, professional credentials and credit card or other financial details. We use the personal information that you provide to respond to your questions, provide you the specific services you select, send you emails about Site maintenance and updates, and inform you of significant changes to this Privacy Policy.

Profile Information: Members must disclose in their profiles their professional licence or registration details and the organisation that governs this license or registration.  This enables Physioplus to provide you with written detail of appropriately earned credits for your completed learning activities related to your professional governing jurisdiction.

Your IP Address: In addition to your profile, you may also be identified in the Physioplus system by your IP address, the numerical address of the location from which you are connecting to the Site. That IP address may be traceable specifically to your computer, or it may only be traceable to the Internet Service Provider (ISP) you use to access the Internet, depending on what type of connection you have. In either case, Physioplus will have the ability to link your IP address to your contributions on the Site, which helps to prevent abuse and fraud.

Contributions: When Members submit content to the Site (such as in the discussion forum), that information becomes publicly available to other Members throughout the world via the Site, and each such “post” will be attached to the Member’s profile.  Deleting or cancelling your account from Physioplus may not permanently delete that content. This does not affect any of your rights under applicable law.

Learning Log: When Members log learning activities that information will be attached to the Member’s profile. We will store this information for as long as the account is active to ensure that it is always available for your professional development records.

Email: Other Members may send messages to you through the Physioplus service, however your email address will not be revealed to them unless you respond, or possibly if their email to you is “bounced” back to them. Physioplus may use Members’ email address to communicate with them periodically.

Invitation emails: You may choose to opt-in to the Physioplus invitation emails when you register as a Member.  You can choose to opt-out of Physioplus invitation emails by clicking the unsubscribe link at the bottom of the invitation email.

Links: Physioplus may present links in a format that lets Physioplus keep track of when these links are clicked. Physioplus uses this information to improve the quality of Physioplus services, to estimate traffic Physioplus sends to third party sites, and to customise content and advertising.

Your contacts: In order to invite others to connect with you directly in Physioplus, you may enter their names and email addresses. This information will be used by Physioplus to send your invitation including a message that you write. The names and email addresses of people that you invite will be used only to send your invitation and reminders. You may also choose to manually enter or upload data about your contacts on Physioplus. All information entered as private will only be viewable by you and will not be searchable by others in the Physioplus network without your permission. All information that you enter or upload about your contacts will be covered by the same terms of this privacy policy as cover your own personal information. If you enter the names and email addresses of any such third parties, you warrant that you have the consent of such third party to enter such personal information and thereby submit this to Physioplus.

4. Physiopedia

Please refer to our Physiopedia terms and conditions which set out how we use the personal information you provide to us for the purpose of receiving the Physiopedia services.

5. When Physioplus May Share Your Information

Sharing of information between Physioplus companies

If you subscribe to our Physioplus Services, information (both personal and non-personal information) is shared between Physiopedia and Physioplus Ltd in order for Physiopedia and Physioplus to provide or improve services.

Sharing of information with professional organisations

Physioplus may share personal information with professional organisations that have provided you with access to the Physioplus Services (such as professional member associations, educational institutions and service providers such as clinics and hospitals) to show your engagement with the Physioplus Content. Physioplus requires that such parties agree to process such collected information in compliance with this Privacy Policy, and to take reasonable confidentiality and security measures with respect to such collected information.

Sharing of information with accrediting organisations

Physioplus may share personal information with accrediting organisations to validate the award of continuing professional development points or continued education units. Physioplus requires that such parties agree to process such collected information in compliance with this Privacy Policy, and to take reasonable confidentiality and security measures with respect to such collected information.

Operations and Maintenance Contractors

The Site is hosted by Kinsta which provides processing and storage resources for operating the Site. Kinsta has staff based outside the EEA, and is certified under the EU-US Privacy Shield framework. For information about Kinsta security click here. You can also review the Kinsta privacy policy here.

If you subscribe to our PRO level of Physioplus Services, information (both personal and non-personal information) may be shared between Physioplus Ltd and RehabMyPatient in order for Physioplus and RehabMyPatient to provide or improve services.

Advertising and Promotions

Physioplus may share non-personal information (such as anonymous website use data) with third-parties to assist them in understanding the Site, including usage of the Site and the services Physioplus provides and the success of advertisements and promotions.

Physioplus Email Newsletter

We use a third party provider, Sendy, to deliver our Physioplus email newsletter. We gather statistics around email opening and clicks using industry standard technologies including clear gifs to help us monitor and improve our content. For more information, please see Sendy’s privacy notice here.

Legal Requirements

If Physioplus is under a duty to disclose or share your personal information in order to comply with any legal obligations, in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or safety of Physioplus and its users or others.

Breach of Physioplus Terms

Physioplus also reserves the right to disclose collected Information that Physioplus believes is appropriate or necessary to enforce Physioplus Terms of Service, take precautions against liability, to investigate and defend itself against any third-party claims or allegations, to assist government enforcement agencies, to protect the security or integrity of the Site, and to exercise or protect the rights, property, or personal safety of Physioplus users or others.


In the event that Physioplus is acquired by or merged with a third party entity, Physioplus reserves the right to transfer or assign the information Physioplus has collected from you as part of such merger, acquisition, sale, or other change of control. If Physioplus is involved in a change of control Physioplus will provide notice before personal information becomes subject to a different privacy policy.

In the unlikely event of Physioplus bankruptcy, insolvency, reorganisation, receivership, or assignment for the benefit of creditors, or the application of laws or equitable principles affecting creditors’ rights generally, Physioplus may not be able to control how your personal information is treated, transferred, or used.

Except as described in this Privacy Policy, Physioplus will not share your personal information with third parties unless you have elected to “opt-in” to such sharing of your information.

Please contact Physioplus for any additional questions about the management or use of personal information.

6. Your Choices

When you register as a Member, Physioplus asks you to provide us with certain personal information. If Physioplus wants to use your personal information for purposes other than those described in this Policy, Physioplus will provide you with an effective way to opt-in to such use.

Physioplus will not collect or use personal information for reasons other than those described in this Privacy Policy, unless Physioplus obtains your prior consent.

You can decline to submit personal information to Physioplus, in which case you will not be able to participate as a Member.

7. Where we store your personal information

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area (“EEA“). It may also be processed by staff operating outside the EEA who work for us or for one of our suppliers, including Kinsta. Such staff maybe engaged in, among other things, considering your application to subscribe to Physioplus Plus and the processing of your payment details. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using SSL technology. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our Site, you are responsible for keeping this password confidential, We ask you not to share a password with anyone.

8. Information security

Unfortunately, the transmission of information via the internet is not completely secure.

Although Physioplus does its best to protect your personal information, we cannot guarantee the security of your data transmitted to our Site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

9. How long we store your personal information

We will store your personal information:

9.1 in respect of Members:

for as long as the Member’s profile remains active, unless you ask us to remove it; and

9.2 in respect of personal information collected for any other purposes:

only for such period as it is required to provide the services to you.

10. Updating personal information

You may update your personal information or prevent or restrict processing of your personal information by visiting your profile page or contacting us at [email protected].

11. Access to information

Data protection Legislation gives you the right to access information held about you, and related information including the purposes for processing the personal information, the recipients or categories of recipients with whom the personal information has been shared, where possible, the period for which the personal information will be stored, the source of the personal information, and the existence of any automated decision making. Your right of access can be exercised in accordance with such legislation. You can exercise your rights free of charge, but we reserve the right to charge a reasonable fee for such requests which are repetitive, manifestly unfounded or excessive, in accordance with applicable law.

Under certain circumstances, you can request transfer of your personal information directly to a third party where this is technically feasible.

12. Deleting your personal information

The account cancellation facility allows you to request that all personal information relating to you be deleted from the Site and our database. We will honour your request provided the personal information is not required for compliance with a legal obligation under European or member state law or for the establishment, exercise or defence of a legal claim.

13. Complaints, problems and correcting and removing personal information

If you have a complaint or problem or would like any personal information relating to you corrected or deleted, please e-mail us at [email protected]. We will forward your complaint, problem or request to the appropriate internal Physioplus department for a response or resolution. Personal information will be corrected or deleted, as applicable as soon as possible following receipt of the request. We try to answer every e-mail within 2 business days, but may not always able to do so.

If you do not receive adequate resolution of a privacy related problem, you may write to Physioplus Privacy Office at:

Physioplus, 10 Queen Street Place, London, EC4R 1BE, United Kingdom.

We will notify you within 30 days of receipt of your letter to confirm your personal identifiers have been corrected or removed.

You may also lodge a complaint with the UK Information Commissioner’s Office.

14. Limitations on removing or changing information

Upon your request, we will delete your personal information from our active databases and where feasible from our back-up media. You should be aware that it may not be technologically possible to remove each and every record of the information you have provided to Physioplus from our servers, and this action will prevent the Member from downloading activity data following the deletion of their data. We may also retain personal information that is required for compliance with a legal obligation under European or member state law or for the establishment, exercise or defence of a legal claim. We will inform you if personal information is retained for this purpose.

15. Notification of data breaches

In the event of a data breach we will endeavour to alert all affected Members within 72 hours after we become aware of the full details of the data breach.

16. Our Commitment to Children’s Privacy

Protecting the privacy of young children is especially important. No part of the Physioplus Site is directed to persons under 16. If you are under 16 years of age, then please do not use or access the Site at any time or in any manner. Physioplus does not knowingly collect personal information on the Site from persons under 18 years of age.

17. International Users

The Site is hosted in the United Kingdom and is intended for and directed to users in the United Kingdom. If you are accessing the Site from the United States, Asia, or any other region with laws or regulations governing personal information collection, use, and disclosure that differ from the laws of England and Wales, please be advised that through your continued use of the Site, which is governed by English law, this Privacy Policy, and Physioplus Terms of Service, you are transferring your personal information to England and you consent to that transfer.

18. Changes to this Policy

This Privacy Policy may change from time to time. Physioplus will post those changes on this page and, if the changes are significant, Physioplus will provide a prominent notice. Please revisit this page frequently to stay aware of any material changes.

Your continued use of the Site constitutes your agreement to this Privacy Policy and any future revisions. Please exit the Site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

19. Contact

For more information about Physioplus privacy practices, or if you have any questions about this Privacy Policy, please e-mail [email protected] or write to this address:

Physioplus, 10 Queen Street Place, London, EC4R 1BE, United Kingdom.

20. Physioplus Privacy Policy Definitions and FAQ

20.1. What is personal information?

Physioplus defines “personal information” as information that enables us to identify you directly or indirectly

20.2. What is non-personal information?

Physioplus defines “non-personal information” as information which does not identify individuals, whether on its own or in conjunction with other information collected by Physioplus. This includes information that is collected from many people, anonymised and aggregated into groups so that individual users cannot be identified.

20.3. What is collected information?

Physioplus defines “collected information” as both the personal and non-personal information that Physioplus collect from users.

20.4. What is opt-in?

“Opt-in” as means you are actively indicating your preference to participate in a program, email, feature, tool, or enhancement on a web site. Typically, if you “Opt-in” you must provide certain information, usually Personal Information, to the website or otherwise actively indicate your choice or preference to participate in the website program.

20.5. What is opt-out?

“Opt-out” means that if you do not take some action you are indicating your preference to participate in a program, email, feature, tool or enhancement on a website. Typically, if you “opt-out” you must uncheck a box next to a stated preference or otherwise take some indicate action to indicate your preference not to participate in a program.

20.6 What is a Physioplus Account?

In order for you to use some Physioplus services, Physioplus needs to be able to authenticate you and protect your preferences and personal information from unauthorised access. To do that, Physioplus asks that you sign up for a unique account, typically secured by your unique email address, a password and your name. No account information is shared with anyone other than Physioplus except as specified in the Privacy Policy or with your consent.