Terms and Conditions

1. These terms and conditions

Who we are and how to contact us

1.1. The website at https://members.physio-pedia.com/ (“Site”) is a website operated by Physiopedia International SL (referred to as “we”, “us”, “our”).

1.2. We are registered in Andorra under company number 933846H with VAT number L-718176-R and have our registered office at CTRA. Del Prats Sobrians 003 14, Edifici Prats Sobrians Bloc A Escala A, Arinsal, AD400 La Massana.

1.3. You can contact us by email at [email protected].

1.4. If we have to contact you, we will do so by writing to you at the email address you provided to us as part of your subscription application.

1.5. When we use the words writing or written in these terms and conditions, this includes email.

What these terms and conditions cover

1.6. These are the terms and conditions on which you may subscribe to access the Site in order to:

1.6.1. access professional development resources (such as online courses, selected books, journals, articles, videos, podcasts), telehealth solutions and other online materials provided by us through the Site from time to time (the Plus Content);

1.6.2. record your professional development using a personal dashboard; and

1.6.3. interact with our AI assistant (see clause 9),

(together, the Plus Services) for either 1 or 12 months (depending on your subscription time period) from the date on which we email you confirming that we have accepted your subscription (the Subscription Period).

Why you should read them

1.7. Please read these terms and conditions carefully before you subscribe to the Plus Services. These terms and conditions tell you who we are, how we may (in our discretion) accept your application (which is when a contract will be formed between you and us), how we may change this contract, how you and we may end this contract, what to do if there is a problem and other important information.

1.8. If you think that there is a mistake in these terms and conditions, please contact us using the details at clause 1.4.

Other terms you agree to be bound by

1.9. When you subscribe to the Plus Services, you will also automatically be bound by:

1.9.1. our Disclaimer which outlines liability for the use of this website and its information;

1.9.2. our Privacy Policy which sets out the terms on which we process any personal data we collect from you, or that you provide to us;

1.9.3. our Cookie Policy which sets out information on our use of cookies and use of cookies by third parties; and

1.9.4. any changes we may make to these terms and conditions from time to time. Where we make material changes, we will notify you by email to your registered email address and/or by prominent notice on the Site. Your continued use of the Plus Services after such notification will constitute your acceptance of the updated terms and conditions. If you do not agree to any changes, you may terminate your subscription in accordance with clause 13.5.1.

Platform access and age requirements

1.10. This platform is designed exclusively for:

1.10.1. students enrolled in accredited physiotherapy/physical therapy educational programs;

1.10.2. licensed/registered physiotherapy/physical therapy practitioners; and

1.10.3. allied health professionals engaged in continuing professional development.

1.11. By accessing this platform, you confirm that you meet at least one of these criteria and are of legal age to practice or study physiotherapy in your jurisdiction. We reserve the right to verify professional credentials or student status.

2. Our contract with you

How we will accept your subscription application

2.1. Our acceptance of your application to subscribe to the Plus Services will take place when we receive your registration submission, at which point a contract will come into existence between you and us.

2.2. We reserve the right to refuse to accept your subscription application. If we do not accept your subscription application, we will inform you of this in writing and we will not take payment. Refusal may be because your conduct with respect to services we have provided to you previously has been unprofessional, or for any other valid reason.

3. Our rights to make changes

3.1. We may update the Plus Content and make changes to the Plus Services:

3.1.1. to reflect changes in relevant laws and regulatory requirements;

3.1.2. in accordance with developments in scientific or medical knowledge;

3.1.3. to implement minor technical adjustments and improvements, for example, a security threat; and

3.1.4. as a result of user feedback, provided that the Plus Content shall always match the description of it that we provided to you immediately prior to you accessing it.

3.2. We will also add new Plus Content, as well as remove old or out-of-date Plus Content, from time to time, so as to keep the Plus Services as current as reasonably possible.

4. Equipment and browser requirements

4.1. You are responsible for obtaining and maintaining all computer hardware and software needed to access and use the Plus Services. The Site is designed to work with current versions of major web browsers, and you are responsible for ensuring that your browser and operating system are kept up to date. We do not guarantee compatibility with outdated or unsupported browsers.

5. Providing the Plus Services

When we will provide the Plus Services

5.1. You may access the Plus Services as soon as we accept your subscription application (see clause 2.1) until the earlier of: (i) the expiry of the Subscription Period; (ii) you terminating the subscription as described in clause 13; or (iii) us terminating the subscription by written notice to you as described in clause 15.

We are not responsible for delays outside our control

5.2. If our supply of the Plus Services is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this in a reasonable timeframe we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the subscription and receive a refund for any term of the Subscription Period you have paid for but has not yet passed.

What will happen if you do not give required information to us

5.3. We may need certain information from you so that we can provide the Plus Services to you, for example, your name, email address and payment card details. If so, this will have been stated when you apply for a subscription to the Plus Services. We will contact you in writing to ask for this information. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the subscription or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for not providing the Plus Services if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

Reasons we may suspend the provision of the Plus Services

5.4. We may have to suspend the provision of the Plus Services and/or access to certain Plus Content in order to:

5.4.1. deal with technical problems or make minor technical changes;

5.4.2. update the Plus Services (for example, the Plus Content) to reflect changes in relevant laws and regulatory requirements, and/or developments in scientific or medical knowledge; and/or

5.4.3. make changes to the Plus Content requested by the provider or author of such Plus Content.

6. Your rights if we suspend the Plus Services

6.1. We will contact you in advance to tell you we will be suspending the Plus Services, unless the problem is urgent.

6.2. If the Plus Services are suspended for a period of more than 14 consecutive days we will refund any sums you have paid in advance for the Plus Services in respect of the remaining term of the Subscription Period.

7. How you may use material on our Site

7.1. We are the owner or the licensee of all intellectual property rights in our Site, the Plus Content (including all courses, modules, and learning materials), and in all other material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved. When you download or stream materials on the Site, you will have the right to use it (as set out in these terms and conditions), but you will not own it. We give you permission to use it (also known as a “licence”) as set out in this clause 7 and for the purpose of you using and enjoying it according to these terms and conditions.

7.2. You may use the Site content for your personal use wherever you want in the world but only if you comply with local laws. For the avoidance of doubt, you may not use the Site content for commercial use. The material on the Site is non-exclusively licensed to you, which means that we may supply the same or similar content to other customers. You may not: (i) use any artificial intelligence tools, automated systems, scraping tools, or other technical means to reproduce, summarise, extract, or otherwise process the Plus Content or any other content on the Site; or (ii) share your account access or any content with any third party.

7.3. You may print off one copy, and may download extracts, of any page(s) from our Site for your personal use and you may draw the attention of others within your organisation to content posted on our Site.

7.4. You must not use any part of the content on our Site:

7.4.1. for commercial purposes, including distributing or selling the content to a third party; or

7.4.2. in any way that infringes any of our intellectual property rights or any intellectual property rights of a third party, without obtaining a licence to do so from us or our licensors.

7.5. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.

7.6. If you print off, copy, download, share or repost any part of our Site in breach of these terms and conditions, your right to use our Site will cease immediately and you must, at our option, return or destroy any copies of the materials you have made.

7.7. Our status (and that of any identified contributors) as the authors of content on our Site must always be acknowledged (except where the content is user-generated).

7.8. Except where you have permission to use the content of the Site under this clause 7, you will not obtain any rights of ownership or other rights (of whatever nature).

8. Do not rely on information on this Site

8.1. The content on our Site is provided for general information and educational purposes only. It does not constitute medical advice, clinical guidance, diagnosis, or treatment recommendations. It is not intended to amount to advice on which you should rely. You must obtain professional or specialist advice before taking, or refraining from, any action on the basis of the content on our Site, and you must exercise independent professional judgement at all times. You agree that, in using content on our Site, you will exercise all the reasonable skill, care and diligence to be expected of a properly qualified and competent health care professional.

8.2. Although we make reasonable efforts to update the information on our Site to reflect scientific discoveries, research developments and current best practice, we make no representations, warranties or guarantees, whether express or implied, that the content on our Site is accurate, complete or up to date.

9. Physiopedia AI assistant

The Physiopedia AI Assistant (PAI) is a professional development/educational tool for qualified physiotherapy professionals and students, built on our evidence-based knowledge base. It is not a medical device and does not provide clinical diagnoses, treatment recommendations, or advice about individual patients. All information provided requires your independent professional judgement before any application to practice.

9.1. The Plus Services include access to and use of PAI. Subject to these terms and conditions, you may provide input, upload and submit information and other materials to PAI (Input, and, based on your Input, PAI will use artificial intelligence tools and functionalities to generate responses (Output). We call Input and Output together Customer Content. We will process and store Customer Content in accordance with our Privacy Policy.

9.2. We may use your Input (in anonymised form) to improve and develop PAI and related services. Your Input will not be shared with third-party model providers for the purposes of training their models, unless we notify you otherwise. We retain the right to use course materials and Plus Content for retrieval by AI tools within the Plus Services.

9.3. Your use of PAI, including any Output, may also be subject to licence and use restrictions set forth in the third-party AI model or models powering PAI from time to time. The models we use may change. By using PAI, you acknowledge that your use is subject to the terms and conditions of the applicable third-party model provider, and that it is your responsibility to ensure your use complies with those terms.

9.4. You may not direct PAI to generate any Output in violation of any applicable intellectual property right, contractual restriction or other law or regulation. By submitting any Input through the Plus Services, you represent that you have obtained all rights, licences, consents, permissions, power and/or authority necessary to submit and use (and allow us to use) such Input in connection with PAI.

9.5. Every time you use PAI, you represent and warrant to us that:

9.5.1. you are over eighteen;

9.5.2. your use of PAI is in a professional capacity such as, for example, as a licensed physiotherapist or rehabilitation professional; and

9.5.3. your submission of Input in connection with your use of PAI, including to generate Output, will not comprise any personal data or personally identifiable information, will not breach any law or regulation, and will not breach any third party’s terms and conditions associated with such Input. You may not (i) publish any Output generated by PAI without clearly citing PAI, or (ii) misrepresent the source of any Output or the fact that it was generated by artificial intelligence.

9.6. PAI is an automated system, and it may not always provide 100% accurate information. In particular, but without limitation, you should be aware that Third Party Models may have been trained on data which contains biases or inaccuracies, and that on occasion, these models have been seen to generate output containing misinformation, obscene or offensive language, or discriminatory content. We disclaim all liability whatsoever and howsoever arising, to the fullest extent permitted by applicable law, in relation to all such Third Party Models.

9.7. Although we make reasonable efforts to ensure that PAI provides accurate information, we cannot guarantee the accuracy, completeness, or timeliness of the information provided by PAI and it is your responsibility to always review such information carefully. In using PAI you acknowledge and understand that any Output is not provided to replace human decision-making and that you are solely responsible for (and will, to the fullest extent permitted by law and subject to clause 19, indemnify and hold us harmless in relation to all loss, damage, cost and expenses in connection with) your use of PAI and any Output (including (without limitation) evaluating the Output for accuracy and appropriateness for each use case).

10. Academic integrity and professional standards

Academic integrity

10.1. You agree to maintain the highest standards of academic integrity when using the Plus Services. This includes:

10.1.1. completing all learning activities, assessments, and courses honestly and independently, without unauthorised assistance from others or artificial means designed to circumvent the learning process;

10.1.2. not sharing, distributing, or making available any assessment materials, answers, or completion codes to any third party;

10.1.3. not allowing any other person to access your account or complete learning activities on your behalf;

10.1.4. not using any automated tools, scripts, or other technical means to falsely indicate completion of learning activities or to manipulate progress tracking;

10.1.5. accurately recording and reporting your continuing professional development  hours and learning activities in accordance with your professional regulatory requirements; and

10.1.6. not misrepresenting your completion of courses or learning activities to employers, regulatory bodies, or any other third parties.

Professional standards

10.2. As a member of the Physiopedia Plus community, you must:

10.2.1. stay within your scope of practice and understand that completing a Physiopedia Plus learning activity or course does not qualify you to practice outside your professional scope;

10.2.2. understand that Physiopedia Plus, as an online education provider, does not teach practical skills, and completing learning activities/courses does not mean you have been trained to perform related practical skills;

10.2.3. respect certification requirements and complete all required elements for course completion to attain certification;

10.2.4. understand that certificates issued by us evidence participation and/or completion only and do not confer any professional qualification or accreditation (unless expressly stated otherwise). We issue certificates at our discretion and reserve the right to amend certification criteria at any time; and

10.2.5. be responsible for your own learning outcomes and personally identify learning needs that help you develop professionally and improve outcomes for your clients.

Consequences of breach

10.3. We take academic integrity seriously. If we have reasonable grounds to believe you have breached any of the requirements in this clause 10, we may:

10.3.1. immediately suspend or terminate your access to the Plus Services;

10.3.2. revoke any certificates or completion records issued to you;

10.3.3. notify relevant professional or regulatory bodies of the breach;

10.3.4. refuse future subscription applications from you; and

10.3.5. take legal action to recover any losses we suffer as a result of your breach.

10.4. You acknowledge that breaches of academic integrity may also constitute professional misconduct under your professional regulatory framework and may have serious consequences for your professional registration or licence to practise.

Acceptable use

10.5. In addition to the obligations set out elsewhere in these terms and conditions, you must not use the Plus Services or the Site to:

10.5.1. upload, post, transmit, or otherwise make available any content that is illegal, defamatory, threatening, abusive, harassing, discriminatory, obscene, or otherwise objectionable;

10.5.2. impersonate any person or entity, or falsely state or misrepresent your affiliation with a person or entity;

10.5.3. engage in any conduct that restricts or inhibits any other user from using or enjoying the Plus Services;

10.5.4. use any automated tools, bots, scrapers, spiders, or other technical means to access, index, scrape, data mine, or otherwise collect content from the Site (except as may be expressly permitted in writing by us);

10.5.5. attempt to reverse engineer, decompile, disassemble, or otherwise derive the source code of any software forming part of the Plus Services;

10.5.6. circumvent, disable, or otherwise interfere with security-related features of the Site or features that prevent or restrict use or copying of any content;

10.5.7. use any artificial intelligence tools or automated systems to reproduce, summarise, or extract Plus Content (whether in whole or in part); or

10.5.8. use the Plus Services in any manner that could damage, disable, overburden, or impair the Site or interfere with any other party’s use of the Plus Services.

10.6. Any breach of clause 10.5 shall be treated as a material breach of these terms and conditions and may result in the consequences set out in clause 10.3 and/or termination of your subscription under clause 15.

11. Rights you are giving us to use material you upload

11.1. When you upload or post content to our Site, you grant us the following rights to use that content:

11.1.1. a worldwide, non-exclusive, royalty-free, transferable and irrevocable licence to use, reproduce, distribute, prepare derivative works of, display, and perform that user-generated content in connection with the service provided by the Site and across different media including to promote the Site or the service in perpetuity; and

11.1.2. a worldwide, non-exclusive, royalty-free, transferable and irrevocable licence for other users, partners or advertisers to use the content for their purposes in perpetuity.

12. Your account

You must:

12.1. treat your account log-in information as confidential;

12.2. not disclose it to any third party;

12.3. not share your login credentials with any other person or permit simultaneous use of your account by multiple users;

12.4. utilise each subscription for personal use only, unless we have expressly granted you business user access to an administration dashboard for organisational use; and

12.5. promptly notify us by email at [email protected] if you know or suspect that anyone other than you knows your user identification code or password.

13. Your rights to end the subscription

You may have the following rights when you end your subscription:

13.1. if what you have bought is faulty or mis-described you may have a legal right to end the subscription (or to get some or all of your money back), see clause 16;

13.2. if you want to end the subscription because of something we have done or have told you we are going to do, see clause 13.5;

13.3. if you have just changed your mind about subscribing to use the Plus Services, see clause 13.6. You may be able to get a refund if you are within the cooling-off period, but this may be subject to deductions; and

13.4. in all other cases (if we are not at fault and there is no right to change your mind), see clause 13.10.

Ending the subscription because of something we have done or are going to do

13.5. If you are ending the subscription for a reason set out at clauses 13.5.1 to 13.5.5 below, the subscription will end immediately and we will refund you in full for any term of the Subscription Period which has not yet expired. The reasons are:

13.5.1. we have told you about an upcoming change to the Plus Services or these terms and conditions which you do not agree to;

13.5.2. we have told you about an error in the price of the subscription or description of the Plus Services and you do not wish to proceed;

13.5.3. there is a risk that supply of the Plus Services may be significantly delayed because of events outside our control;

13.5.4. we have suspended supply of the Plus Services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 72 hours; or

13.5.5. you have a legal right to end the subscription because of something we have done wrong.

Exercising your right to change your mind (Consumer Contracts Regulations 2013)

13.6. For most products bought online you have a legal right to change your mind within 14 days and receive a refund.

When you don’t have the right to change your mind

13.7. You acknowledge that as soon as you start viewing, downloading or streaming the Plus Content you lose the right to change your mind under clause 13.6.

How long do I have to change my mind?

13.8. You have 14 days after the day we email you to confirm we accept your application or, if earlier, until you start viewing, downloading or streaming the Plus Content.

13.9. Nothing in these terms restricts any statutory rights you may have under the consumer protection laws applicable in your country of residence.

Ending the subscription where we are not at fault and there is no right to change your mind

13.10. Even if we are not at fault and you do not have a right to change your mind (see clause 13.6), you can still end the subscription before the end of the Subscription Period. If you want to end the subscription in these circumstances, please let us know by completing the cancellation form.

Special provisions for monthly subscriptions

13.11. For monthly subscriptions (1-month Subscription Period), no refunds will be provided after the 14-day cooling-off period described in clauses 13.6 and 13.8 has expired, or if you have started viewing, downloading, or streaming any Plus Content. Monthly subscribers who cancel their subscription will continue to have access to the Plus Services until the end of the current billing period, after which the subscription will not renew.

14. How to end the subscription with us (including if you have changed your mind)

Tell us you want to end the subscription

14.1. To end the subscription with us, please let us know by completing the cancellation form.

How we will refund you

14.2. We will refund you the price you paid for the subscription, by the method you used for payment. However, we may make deductions from the price, as described below. For monthly subscriptions, refunds are only available during the 14-day cooling-off period and only if you have not started viewing, downloading, or streaming any Plus Content as detailed in clause 13.11.

Deductions from refunds if you are exercising your right to change your mind

14.3. If you are exercising your right to change your mind we may deduct from any refund an amount, as described in clauses 14.3.1 and 14.3.2 below:

14.3.1. for the supply of the Plus Services for the Subscription Period for which it was supplied, ending with the time when you told us you had changed your mind. The amount will be in proportion to the period of the Subscription Period that has passed, in comparison with the full term of the Subscription Period; and

14.3.2. any fees that may be charged to us to process the refund.

When your refund will be made

14.4. We will make any refunds due to you as soon as possible. If you are exercising your right to change your mind then your refund will be made within 14 days of your telling us you have changed your mind.

15. Our rights to end the subscription

We may end the subscription if you breach these terms and conditions

15.1. We may end the subscription at any time by writing to you if you breach these terms and conditions, in which case we will notify you in writing of the breach and require that you undertake remedial action within 14 days. If we end the subscription as set out in this clause 15.1, we will refund you a pro-rated amount in respect of any term of the Subscription Period for which you have paid and which has not yet elapsed, but we may deduct or charge you reasonable compensation for the net costs we will incur as a result of your breaching these terms and conditions.

We may withdraw the Plus Services

15.2. We may write to you to let you know that we are going to stop providing the Plus Services. We will let you know at least 24 hours in advance of our stopping the Plus Services and will refund any sums you have paid in advance for the term of the Subscription Period which has not passed as at the date we stop providing the Plus Services.

16. If there is a problem with the Plus Services

How to tell us about problems

16.1. If you have any questions or complaints about the Plus Services or the Plus Content, please contact us. You can email us at [email protected] or contact us by using the online contact form.

Summary of your legal rights

16.2. Your key legal rights are summarised below:

16.2.1. if your digital content is faulty, you’re entitled to a repair or a replacement. Please contact us at the above email address or by using the online contact form if your digital content is faulty and/or does not comply with these terms and conditions;

16.2.2. if the fault can’t be fixed, or if it hasn’t been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back; and

16.2.3. if you can show the fault has damaged your device and we haven’t used reasonable care and skill, you may be entitled to a repair or compensation.

17. Price and payment

Where to find the price for the Plus Services

17.1. The price of the Plus Services will be the price indicated on the Physiopedia Plus web pages when you applied for a subscription.

When you must pay and how you must pay

17.2. We accept payment with credit card (Visa and Mastercard) or by PayPal. You must pay the fee for the Subscription Period before you are able to access and receive the Plus Services. We will take payment for the subscription upon our acceptance of your application (see clause 2.1).

Changes in VAT

17.3. All prices are inclusive of applicable VAT or sales tax unless otherwise stated.

Automatic renewal

17.4. No less than 14 days before the end of the Subscription Period we will notify you in writing of the date on which the Subscription Period ends and that unless you cancel your subscription by updating your account settings, your subscription to the Plus Services will automatically renew and on the next business day date immediately following the last day of the Subscription Period, we will automatically take payment from your credit card for the subscription fee.

17.5. You have 14 days following renewal of the Subscription Period to cancel your subscription and can do this by updating your account settings and we will refund you the subscription fee in full, minus any fees that have been charged to us to process the subscription renewal and/or the refund. However, you acknowledge that as soon as you start viewing, downloading or streaming the Plus Content you lose this right to cancel renewal of the subscription.

What to do if you think an invoice is wrong

17.6. If you think an invoice is wrong, please contact us within 28 days of the date of the invoice to let us know.

18. General indemnity

You shall, to the fullest extent permitted by law and subject to clause 19, indemnify and hold us harmless from and against all losses, damages, costs, and expenses (including reasonable legal fees) arising out of or in connection with: (a) your breach of these terms and conditions; (b) your infringement of any third-party intellectual property rights; (c) your misuse of the Plus Services or the Site; or (d) your breach of any applicable law or regulation in connection with your use of the Plus Services, provided that you will have no liability where any such breach is the result of our act or omission.

19. Our responsibility for loss or damage suffered by you

Whether you are a consumer or a business user

19.1. We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors and for fraud or fraudulent misrepresentation.

If you are a business user

19.2. We exclude all implied conditions, warranties, representations or other terms that may apply to our Site or any content on it. We will not be liable to you for any loss or damage, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, even if foreseeable, arising under or in connection with:

19.2.1. use of, or inability to use, our Site; or

19.2.2. use of or reliance on any content displayed on our Site.

19.3. In particular, we will not be liable for:

19.3.1. loss of profits, sales, business, or revenue;

19.3.2. business interruption;

19.3.3. loss of anticipated savings;

19.3.4. loss of business opportunity, goodwill or reputation; or

19.3.5. any indirect or consequential loss or damage.

If you are a consumer

19.4. If you are a consumer, we only supply the Plus Services to you for domestic and private use. If you use the Plus Services for any commercial, business or re-sale purpose we will have no liability to you for any loss of profit, loss of business, business interruption, or loss of business opportunity.

19.5. If defective digital content that we have supplied, damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill, we will either repair the damage or pay you compensation on terms to be agreed. However, we will not be liable for damage that you could have avoided by following our advice to apply an update offered to you free of charge or for damage that was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Aggregate liability cap

19.6. Subject to clause 19.1, our total aggregate liability to you (whether you are a consumer or a business user) in respect of all claims arising under or in connection with these terms and conditions shall not exceed the total subscription fees paid by you to us in the twelve (12) months immediately preceding the date on which the claim arose.

20. How we may use your personal information

20.1. We will only use your personal information in accordance with our Privacy Policy and Cookie Policy. Your personal data may be transferred to other jurisdictions where our hosting or processing services are located. Where this is the case, we will ensure that appropriate safeguards are in place in relation to such data transfers. For further information on international transfers of your personal data, please refer to our Privacy Policy.

21. Other important terms

We may transfer this contract to someone else

21.1. We may transfer our rights and obligations under these terms and conditions to another organisation. No consent is required for transfers to any entity within our corporate group. We will contact you to let you know if we plan to transfer these terms and conditions to an entity outside our corporate group.

21.2. If you are unhappy with a transfer to an entity outside our corporate group, you may contact us to end the subscription within 30 days of us telling you about it and we will refund you a pro-rated amount of the fee in respect of the Subscription Period that has not yet passed.

You need our consent to transfer your rights to someone else

21.3. Subject to clause 21.4 below, you may only transfer your rights or your obligations under these terms and conditions to another person if we agree to this in writing.

21.4. Clause 21.3 does not apply in circumstances where we grant business users access to an administration dashboard on the Site for internal use within an organisation.

21.5. This contract is between you and us. No other person shall have any rights to enforce any of its provisions.

If a court finds part of this contract illegal, the rest will continue in force

21.6. Each of the paragraphs of these terms and conditions operates separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

Even if we delay in enforcing this contract, we can still enforce it later

21.7. If we do not insist immediately that you do anything you are required to do under these terms and conditions, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which country’s laws apply to any disputes?

21.8. If you are a consumer, please note that these terms and conditions, their subject matter and their formation, are governed by the laws of England and Wales. You and we both agree that the courts of England and Wales will have non-exclusive jurisdiction. However, if you are resident in another jurisdiction, you will retain the benefit of any mandatory local consumer protections that cannot be excluded by contract (including under Article 6(2) of the Rome I Regulation or equivalent retained EU law).

21.9. If you are a business, these terms and conditions, their subject matter and their formation (and any non-contractual disputes or claims) are governed by the laws of England and Wales. We both agree to the exclusive jurisdiction of the courts of England and Wales.

What happens if something outside our control prevents us from performing

21.10. Neither party shall be liable for any failure or delay in performing its obligations under these terms and conditions where such failure or delay results from a Force Majeure Event. A Force Majeure Event means any event beyond a party’s reasonable control, including (without limitation) natural disasters, pandemics or epidemics, acts of government or regulatory authorities, failure of third-party telecommunications or hosting services, cyberattacks, industrial action, war, terrorism, or civil unrest. The affected party shall notify the other party as soon as reasonably practicable of the Force Majeure Event and its expected duration.

21.11. If a Force Majeure Event continues for a period of more than 60 consecutive days, either party may terminate the subscription by giving written notice to the other, and we will refund a pro-rated amount of any subscription fees paid in advance for the unexpired portion of the Subscription Period.

How we will resolve any disputes

21.12. In the event of any dispute arising out of or in connection with these terms and conditions, the parties shall first attempt to resolve the matter by informal negotiation. You must submit your complaint to us in writing in accordance with clause 16.1 and we shall use reasonable endeavours to respond within 14 days. If the dispute is not resolved within 30 days of notification, either party may refer the dispute to mediation in accordance with the Centre for Effective Dispute Resolution (CEDR) Model Mediation Procedure.

21.13. Neither party may commence court proceedings in relation to any dispute until it has attempted to settle the dispute by mediation (save where interim or injunctive relief is required).

Content and links from other websites

21.14. The Site may contain content provided by third parties (including content partners, instructors, and other contributors) and links to third-party websites and resources. We do not endorse, guarantee, or assume for the accuracy or reliability of any third-party content or any content available through linked websites.

21.15. Inclusion of third-party materials on the Site does not imply our endorsement. Your use of any third-party website is at your own risk and subject to the terms and conditions of such website.

These terms and conditions are the whole agreement between us

21.16. These terms and conditions (together with the documents referred to in clause 1.9) constitute the entire agreement between you and us in relation to the Plus Services (this contract) and supersede all previous agreements, representations, and understandings between us (whether written or oral).

21.17. If you are a business user, you acknowledge that in entering into this contract you have not relied on any statement, representation, assurance, or warranty (whether made innocently or negligently) that is not set out in these terms and conditions.

Which terms continue after your subscription ends

21.18. The following clauses shall survive termination or expiry of the subscription: clause 7 (How you may use material on our Site), clause 9.6 (PAI indemnity), clause 10.5 (Acceptable use), clause 12 (Your account), clause 18 (General indemnity), clause 19 (Our responsibility for loss or damage suffered by you), clause 21.16 (entire agreement), and any other provision which by its nature is intended to survive termination.

Last updated: June 2026