Online Course: Communication – The Most Potent Tool in the Box
Become the best communicator to ensure patient adherence and optimal outcome
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Accredited certificate of completion
Select a country (and if appropriate state) to view information about this course's accreditation and/or acceptance in this jurisdiction.
Communication is the central cornerstone on which successful medical management is built. Without it, it will be exceedingly difficult or impossible to make diagnoses, devise treatment plans, advise and educate patients and optimally pursue the continuation of care. In fact, according to patients, excellent communication and interpersonal skills rank higher than medical competency.
This course aims to teach the learner key concepts in communication such as the process of communication, potential barriers to communication, the goal of medical communication and where to start so that you effectively communicate with your patients.
This course is made up of videos, reading, forum posts and a final quiz. The course content is split into the following sections:
- Reading activity
This course is aimed at Physiotherapy and Physical Therapy clinicians, students and assistants. Other interested professionals such as athletic trainers, occupational therapists, nurses or medical doctors interested in this subject are also invited to participate.
Hours of Learning - No deadlines are applied to this course and it can be started and completed in your own time according to your personal schedule. We expect the required elements to take around 1-1.5 hours depending on your schedule and learning style. Additionally there are many optional resources provided and if you choose to review these the course could take longer to complete.
Types of Activities - Reading Physiopedia pages, journal articles, book chapters. Watching videos. Attempting quizzes. Participating in an international discussion forum.
Certificates - At the end of the course, when you have completed all of the required elements, you will be able to download a certificate of completion and 1.2 Physioplus points will be added to your personalised learning dashboard.
Requirements to complete this course
In order to complete this course and receive a course completion certificate plus CEUs/CCUs/CPD points you will need to:
- Respect the Physioplus Community Culture.
- Log all the required learning activities as complete (represented by the orange icons!).
- Actively and appropriately participate in the course discussions.
- Pass a final quiz with a score of 80% or more.
- Complete a course evaluation form.
At the end of this course you will be able to:
- list 8 characteristics of good clinical communication
- select up to 8 characteristics of the communication process
- discuss 3 barriers to the communication process
- describe 3 characteristics of patient-centered care
- identify 6 ways communication can be streamlined pre-consulation
Australian Physiotherapy Council
APC Accredited Continuing Professional Development
South African Society of Physiotherapy
South African Society of Physiotherapy: PPB007/PT000/2021/336 (3 General CEUs Level 1)
Texas Physical Therapy Association
United States - Texas
The assignment of Texas PT CCUs does not imply endorsement of specific course content, products, or clinical procedures by TPTA or TBPTE.
This activity is provided by the Texas Board of Physical Therapy Examiners Accredited Provider #2312053TX and meets continuing competence requirements for PT and PTA licensure renewal in Texas. This activity will provide 1.35 CCUs.
Course recognised by
Physioplus meets the CPD standards of the Health and Social Professions Council of Ireland (CORU). All activities completed on Physioplus are accepted and can contribute towards your continued professional development.
Physioplus meets the CPD standards of the Physiotherapy Board of NZ. All activities completed on Physioplus are accepted and can contribute towards your continued professional development.
United Kingdom UK (HCPC)
Physioplus meets the Health Care Professions Council (HCPC) CPD standards and all activities completed on Physioplus are accepted by the HCPC and can contribute towards your continued professional development.
United States – Montana
The State Board does not pre-approve any activities or sponsors for CE credits. Physioplus courses should fulfil requirements for professional development as Category B activities.
United States – States accepting accreditation from other States
Alaska, Arizona, Kansas, Kentucky, Michigan, North Carolina, North Dakota, Oregon, South Dakota, Virginia
The state board of physical therapy accepts courses accredited by other States. As a result, Physioplus courses should fulfil requirements for professional development based on the Texas Physical Therapy Association accreditation - please check with your state board.
United States – States not requiring accreditation
Alabama, Colorado, Connecticut, Iowa, Maine, Massachusetts, Montana, Nebraska, New Hampshire, Utah, Washington
The state board of physical therapy either does not require course pre-approval or does not require CEUs for re-licensure. As a result, Physioplus courses should fulfil requirements for professional development - please check with your state board.
This course is highly recommended for all health care professionals as it helps to revise the basics we have studied but forget to implement in day-to-day practice. It also helps to learn and think about different aspects related to a particular condition, which will definitely change the outcome of your treatment.