Leadership – Effective Communication
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Introduction
Communication is an essential skill. This is especially true in a healthcare setting where patient-centred communication is vital in comprehensive patient care. Not all healthcare practitioners are skilled communicators and this can lead to patient mistrust, incorrect diagnosis and inadequate treatment. This course defines the key elements of communication and explores the qualities of effective communication and explains some common obstacles to communication. Finally communication models such as the awareness wheel and ladder of inference are introduced as tools to improve communication.
Aims
This course aims to explain the communication process and introduce skills and processes to encourage effective communication.
Outline
This course is made up of videos, reading and a final quiz. The course content is split into the following sections:
- Video
- Reading activity
- Quiz
Target audience
This course is aimed at Physiotherapy and Physical Therapy clinicians, students and assistants. Other interested professionals such as athletic trainers, occupational therapists, nurses or medical doctors interested in this subject are also invited to participate.
Presented by: Jason Giesbrecht
Senior healthcare leader and physiotherapist with more than 22 years of experience
certificate of completion
1.2 Physioplus points
Accredited by 2 organisations