Communication is an essential skill. This is especially true in a healthcare setting where patient-centred communication is vital in comprehensive patient care. Not all healthcare practitioners are skilled communicators and this can lead to patient mistrust, incorrect diagnosis and inadequate treatment. This course defines the key elements of communication and explores the qualities of effective communication and explains some common obstacles to communication. Finally communication models such as the awareness wheel and ladder of inference are introduced as tools to improve communication.
This course aims to explain the communication process and introduce skills and processes to encourage effective communication.
This course is made up of videos, reading and a final quiz. The course content is split into the following sections:
- Reading activity
This course is aimed at Physiotherapy and Physical Therapy clinicians, students and assistants. Other interested professionals such as athletic trainers, occupational therapists, nurses or medical doctors interested in this subject are also invited to participate.
Hours of Learning - No deadlines are applied to this course and it can be started and completed in your own time according to your personal schedule. We expect the required elements to take around 1-1.5 hours depending on your schedule and learning style. Additionally there are many optional resources provided and if you choose to review these the course could take longer to complete.
Types of Activities - Reading Physiopedia pages, journal articles, book chapters. Watching videos. Attempting quizzes. Participating in an international discussion forum.
Certificates - At the end of the course, when you have completed all of the required elements, you will be able to download a certificate of completion and 1.2 Physioplus points will be added to your personalised learning dashboard.
Requirements to complete this course
In order to complete this course and receive a course completion certificate plus CEUs/CCUs/CPD points you will need to:
- Respect the Physioplus Community Culture.
- Log all the required learning activities as complete (represented by the orange icons!).
- Actively and appropriately participate in the course discussions.
- Pass a final quiz with a score of 80% or more.
- Complete a course evaluation form.
At the end of this course you will be able to:
- identify 7 components of communication
- select the most effective communication approaches for different case scenarios