Online Course
Communication and the Medical Interview Programme
Ensure patient-centred medicine by using the Calgary Cambridge Model during the patient assessment

16-18 hours





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Marissa Fourie
Course instructor

Marissa Fourie is a physiotherapist with a special interest in effective patient communication and the management of acute and chronic pain

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Skilful patient-clinician communication largely contributes to accurate diagnoses, effective management, better patient compliance and improved clinical outcomes. Research supports the use of patient-centred medicine, which dictates an individualised biopsychosocial approach to patient communication and management rather than a generic gaining of biomedical information. The Calgary Cambridge Model, discussed in this programme, provides practical evidence-based guidelines for a comprehensive medical interview across various disciplines in medicine.


This program aims to upskill physiotherapists across all sub-specialities in patient-centred communication and medical interview conduction. After completion, participants should have an improved understanding of the process of communication, the basic construction of a medical interview according to the Calgary-Cambridge Model, the importance of incorporating both biomedical and psychosocial investigations, facilitating treatment planning, and managing patient uncertainties. Participants should also be able to negotiate around aspects such as cultural sensitivity and personality-specific approaches during communication.


This programme will cover the following topics:

  1. Communication – The Most Potent Tool in the Box
  2. The Person Behind the Patient
  3. Culture and Communication
  4. Initiating the Medical Interview
  5. Gathering Information - The Psychosocial Assessment
  6. Gathering Information - Underpinning the Biomedical History
  7. Communication in the Physical Examination
  8. Explanation and Planning
  9. Closure of the Medical Interview

Target audience

This course is aimed at Physiotherapy and Physical Therapy clinicians, students and assistants. Other interested professionals such as athletic trainers, occupational therapists, nurses or medical doctors interested in this subject are also invited to participate.


Availability - this course is online and can be completed on your own schedule.

Hours of Learning - No deadlines are applied to this programme and it can be started and completed in your own time according to your personal schedule. We expect the required elements to take around 16-18 hours depending on your schedule and learning style. Additionally, there are many optional resources provided and if you choose to review these the course could take longer to complete.

Types of Activities - Watching videos, reading, a final quiz and participating in an international discussion forum.

Certificates - At the end of the programme, when you have completed all of the required elements, you will be able to download a certificate of completion and 19.2 Plus points will be added to your personalised learning dashboard.

Requirements to complete this course

In order to complete this course and receive a course completion certificate plus CEUs/CCUs/CPD points you will need to:

  1. Respect the Plus Community Culture.
  2. Log all the required learning activities as complete (represented by the orange icons!).
  3. Actively and appropriately participate in the course discussions.
  4. Complete each of the required courses
  5. Submit a written assignment that meets that passes the assessment criteria.
  6. Complete a course evaluation form.

Instructor financial and non-financial disclosures

No relevant relationships disclosed by instructor.


For special needs or accommodations please contact us with details of how we can meet your needs.