Online Course
Leadership – Effective Communication
Learn how to develop your skills as a communicator

1-1.5 hours





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Jason Giesbrecht
Course instructor

Senior healthcare leader and physiotherapist with more than 25 years of experience

Course image - Leadership – Effective Communication
Summarising the latest research & evidence
Trusted by over - clinicians
Learn anytime, anywhere, on any device
Accredited certificate of completion
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Communication is an essential skill. This is especially true in a healthcare setting where patient-centred communication is vital in comprehensive patient care. Not all healthcare practitioners are skilled communicators and this can lead to patient mistrust, incorrect diagnosis and inadequate treatment. This course defines the key elements of communication and explores the qualities of effective communication and explains some common obstacles to communication. Finally communication models such as the awareness wheel and ladder of inference are introduced as tools to improve communication.


This course aims to explain the communication process and introduce skills and processes to encourage effective communication.


This course is made up of videos, reading and a final quiz. The course content is split into the following sections:

  1. Video
  2. Reading activity
  3. Quiz

Target audience

This course is aimed at Physiotherapy and Physical Therapy clinicians, students and assistants. Other interested professionals such as athletic trainers, occupational therapists, nurses or medical doctors interested in this subject are also invited to participate.


Availability - this course is online and can be completed on your own schedule.

Hours of Learning - No deadlines are applied to this course and it can be started and completed in your own time according to your personal schedule. We expect the required elements to take around 1-1.5 hours depending on your schedule and learning style. Additionally there are many optional resources provided and if you choose to review these the course could take longer to complete.

Types of Activities - Watching videos, reading, a final quiz and participating in an international discussion forum.

Certificates - At the end of the course, when you have completed all of the required elements, you will be able to download a certificate of completion and 1.2 Plus points will be added to your personalised learning dashboard.

Requirements to complete this course

In order to complete this course and receive a course completion certificate plus CEUs/CCUs/CPD points you will need to:

  1. Respect the Plus Community Culture.
  2. Log all the required learning activities as complete (represented by the orange icons!).
  3. Actively and appropriately participate in the course discussions.
  4. Pass a final quiz with a score of 80% or more.
  5. Complete a course evaluation form.

Learning outcomes

At the end of this course you will be able to:

  • identify 7 components of communication
  • select the most effective communication approaches for different case scenarios

Instructor financial and non-financial disclosures

No relevant relationships disclosed by instructor.


For special needs or accommodations please contact us with details of how we can meet your needs.

Featured reviews
Knowing about communication as a leader is essential, as this is a way to understand the people you are leading.
Samuel Finney
Personal Trainer
Sierra Leone
Even though it was a short course, it was more than I expected and was quite informative. Furthermore, the quiz structure was also great, testing more understanding of the course than the direct questions. Well done! I will apply the knowledge and be an effective communicator among the team! I will continue the rest of the five courses as well. Thanks for this fantastic course!
Hsu Wai Mon Oo
Excellent course that makes you evaluate your communication and question what you think effective communication is. Highly recommended!
Meredith Ingham
United Kingdom
Loved this short course, such an important topic to learn more about and to reflect on.
Zara Bowler
I really recommend this programme. All the leadership modules are amazing and really beneficial. I thought in a few situations in my practice that I am doing something wrong and I was blaming myself. However, after I went through these modules I saw the situations from a different perspective and received many new ideas for better management.
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