Leadership – Effective Communication

Online Course

Learn how to develop your skills as a communicator

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1-1.5 hours

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Course instructor

Jason Giesbrecht

Senior healthcare leader and physiotherapist with more than 25 years of experience

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Summarising

Summarising the latest research & evidence

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Trusted by over - clinicians

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Introduction

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Introduction

Communication is an essential skill. This is especially true in a healthcare setting where patient-centred communication is vital in comprehensive patient care. Not all healthcare practitioners are skilled communicators and this can lead to patient mistrust, incorrect diagnosis and inadequate treatment. This course defines the key elements of communication and explores the qualities of effective communication and explains some common obstacles to communication. Finally communication models such as the awareness wheel and ladder of inference are introduced as tools to improve communication.

Aims

This course aims to explain the communication process and introduce skills and processes to encourage effective communication.

Outline

This course is made up of videos, reading and a final quiz. The course content is split into the following sections:

Video
Reading activity
Quiz

Target audience

This course is aimed at Physiotherapy and Physical Therapy clinicians, students and assistants. Other interested professionals such as athletic trainers, occupational therapists, nurses or medical doctors interested in this subject are also invited to participate.

Featured reviews

Knowing about communication as a leader is essential, as this is a way to understand the people you are leading.

Samuel Finney

Personal Trainer

Sierra Leone

Even though it was a short course, it was more than I expected and was quite informative. Furthermore, the quiz structure was also great, testing more understanding of the course than the direct questions. Well done! I will apply the knowledge and be an effective communicator among the team! I will continue the rest of the five courses as well. Thanks for this fantastic course!

Hsu Wai Mon Oo

Physiotherapist

Myanmar

Excellent course that makes you evaluate your communication and question what you think effective communication is. Highly recommended!

Meredith Ingham

Physiotherapist

United Kingdom

Loved this short course, such an important topic to learn more about and to reflect on.

Zara Bowler

Physiotherapist

Ireland

I really recommend this programme. All the leadership modules are amazing and really beneficial. I thought in a few situations in my practice that I am doing something wrong and I was blaming myself. However, after I went through these modules I saw the situations from a different perspective and received many new ideas for better management.

Physiotherapist

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