Senior healthcare leader and physiotherapist with more than 25 years of experience
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When people come together there will often be conflict. In healthcare, conflict can occur between healthcare professionals and auxiliary staff during the healthcare delivery process and result in serious problems with significant consequences. A good leader can recognise the causes of conflict and is able to facilitate a conflict management process where all parties feel they have been heard and their needs met. This course will show you various conflict management styles and behaviours as well as lead you through a step by step conflict management process.
This course aims to introduce the learner to the Bell and Hart causes of conflict, a leader's role in conflict, the outcomes of conflict, the Thomas-Kilmann Conflict Model and a 6 step conflict management process.
This course is made up of videos, reading, forum posts and a final quiz. The course content is split into the following sections:
- Reading activity
This course is aimed at Physiotherapy and Physical Therapy clinicians, students and assistants. Other interested professionals such as athletic trainers, occupational therapists, nurses or medical doctors interested in this subject are also invited to participate.