Online Course
Professional Communication Programme
Gain the skills to effectively communicate with patients, families and other healthcare professionals

28-30 hours





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Course instructor

Learning, Acting and Building for Rehabilitation in Health Systems

Marissa Fourie
Course instructor
Jason Giesbrecht
Course instructor
Sue Piché
Course instructor
Mandy Roscher
Course instructor
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Communication is more than just a technique we use to gather and share information. Being a communicator is part of our professional scope of practice. It also defines who we are as rehabilitation professionals and how we are perceived by others. As communicators, we distribute information in oral, written and non-verbal forms during all stages of the therapeutic process. This programme outlines the key elements of professional communication and highlights the cornerstones of effective communication with different stakeholders.


This programme aims to train rehabilitation professionals in key principles of different forms of communication, so that they can acquire and widen their competencies in successful and effective communication with different stakeholders throughout the (therapeutic) process.


This programme will cover the following courses per topic:

Communication: Knowledge and Skills:

  • Communication - The Most Potent Tool in the Box
  • The Person Behind the Patient
  • Culture and Communication
  • Modes of Communication
  • Using Empathy in Communication
  • The Impact of Self-Reflection, Values and Implicit Bias on Patient Communication

Communication: Application to the Clinical Interview:

  • Principles of Confidentiality and Informed Consent
  • Initiating the Medical Interview
  • Motivational Interviewing
  • Gathering Information - The Psychosocial Assessment
  • Gathering Information - Underpinning the Biomedical History
  • Communication in the Physical Examination
  • Explanation and Planning
  • Closure of the Medical Interview

Communication: Application to Clinical Leadership

  • Leadership-Effective Communication

Communication: Application to Vulnerable Populations

  • Adapting Communication to Different Populations
  • Working with Interpreters

Target audience

This course is aimed at rehabilitation professionals, students and assistants including but not limited to Physiotherapists, Occupational Therapists, Speech and Language Therapists, Rehabilitation Doctors, Rehabilitation Nurses, Prosthetists, Orthotists, Psychologists, Audiologists, Dietetics, Social Workers. Community Health Workers, Nurses or Medical Doctors interested in this subject are also invited to participate.


Availability - this course is online and can be completed on your own schedule.

Hours of Learning - No deadlines are applied to this course and it can be started and completed in your own time according to your personal schedule. We expect the required elements to take around 28-30 hours depending on your schedule and learning style. Additionally there are many optional resources provided and if you choose to review these the course could take longer to complete.

Types of Activities - Watching videos, reading, a final quiz and participating in an international discussion forum.

Certificates - At the end of the course, when you have completed all of the required elements, you will be able to download a certificate of completion and 28.4 Plus points will be added to your personalised learning dashboard.

Requirements to complete this course

In order to complete this programme of courses and receive a course completion certificate plus CEUs/CCUs/CPD points you will need to:

  1. Respect the Plus Community Culture.
  2. Log all the required learning activities as complete (represented by the orange icons!).
  3. Actively and appropriately participate in the course discussions.
  4. Complete each of the required courses
  5. Submit a written assignment that passes the assessment criteria.
  6. Complete a course evaluation form.

Instructor financial and non-financial disclosures

Marissa Fourie: No relevant relationships disclosed by instructor.

Jason Giesbrecht: No relevant relationships disclosed by instructor.

Sue Piché: No relevant relationships disclosed by instructor.

Mandy Roscher: No relevant relationships disclosed by instructor.


For special needs or accommodations please contact us with details of how we can meet your needs.