Introduction

Healthcare provider-patient communication is essential to the therapeutic relationship, helping to enhance cooperation, trust and positive outcomes. Using empathic communication allows the provider to understand the patient's perspective, which can improve diagnostic accuracy and ensure the most appropriate therapeutic interventions are selected. This approach to communication helps us to move from a patient-centred to a person-centred approach. This course will explore empathic communication, its implementation, and associated benefits and barriers.

Learning outcomes

At the end of this course you will be able to:

• describe sympathy, compassion and empathy and at least three aspects of empathy
• explain at least four benefits of empathic communication for patients and healthcare providers
• describe at least three ways to achieve empathic communication in healthcare settings

Target audience

This course is aimed at rehabilitation professionals, students and assistants including but not limited to Physiotherapists, Occupational Therapists, Speech and Language Therapists, Rehabilitation Doctors, Rehabilitation Nurses, Prosthetists, Orthotists, Psychologists, Audiologists, Dietetics, Social Workers. Community Health Workers, Nurses or Medical Doctors interested in this subject are also invited to participate.

Practicalities

• Availability - this course is online and can be completed on your own schedule.
• Hours of Learning - No deadlines are applied to this course and it can be started and completed in your own time according to your personal schedule. We expect the required elements to take around 1-1.5 hours depending on your schedule and learning style. Additionally there are many optional resources provided and if you choose to review these the course could take longer to complete.
• Types of Activities - This course includes instructional and/or practical videos, reading activities, AI supported learning activities, reflection, evaluation forms, a quiz and additional resources.
• Certificates - At the end of the course, when you have completed all of the required elements, you will be able to download a certificate of completion and 1.1 Plus points will be added to your personalised learning dashboard.

Instructor financial and non-financial disclosures

Marissa Fourie: No relevant relationships disclosed by instructor.

Accessibility and Non-Discrimination Policy

Physiopedia Plus is committed to providing an inclusive and accessible learning environment for all participants. We do not discriminate on the basis of race, colour, national origin, religion, sex, disability, military status, sexual orientation or age in any aspect of our continuing education services. We are dedicated to ensuring that all learners can fully participate in our programmes. Participants who require accommodations or have special needs are encouraged to contact us with details so that we can make all reasonable efforts to meet these requirements.