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How do I request deletion of my personal data?

You can request deletion of your account and all associated personal data using the account cancellation facility.

Before you do, please be aware of the following:

  • Once your data is deleted, you will no longer be able to access your activity log, CPD records, or course completion certificates. We recommend exporting these before submitting a deletion request.
  • Some records are kept for a period required by law even after account deletion. For example, financial transaction records are retained for 7 years. See our Privacy Policy for details.
  • If you simply want to cancel your subscription without deleting your data, you can do that separately. Your account and records will remain accessible if you choose to reactivate in future.

To request deletion of specific data without closing your account, or if you have any questions about your data rights, contact us at [email protected]. We will respond within 30 days.

You can also submit a request via our regional representatives:

See also:

How can I cancel my membership?
How do I export my activity log?
What data does Physiopedia Plus hold about me?

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